"Shocking service "

Due to the national shortage of hrt ,I have had the pleasure of trying to get an alternative product with information given to me from my chosen pharmacy on what they have available ,which changes weekly if not daily , rang at 10.30 when prescription line opened , got through within a few minutes , however after speaking to the pharmacist who informed me that the product was now out of stock ,so gave me another product which he has in stock ,rang the prescription line back at 1pm , the line shuts at 1.30 ,it is now 3pm.still being told to wait on the line and I am number 1 , at 1pm I was number 3 ,so it's taken the staff a hour and a half to answer 2 peoples.querries , it is absolutely disgusting that this surgery is allowed to continue to treat people like this , if the line is shut then the automated message needs to change if not and I have waited 2 hours so far ,the surgery is absolute joke .I would not recommend this surgery to anyone , the staff are outdated with their approach to health ,why is the log in machine broken in the foyer still so everyone has to wait ridiculous lengths of time register their arrival , the staff members 9/10.are always late with the appointments , having moved from a different part of the country to this surgery has shocked and saddened me to think that smt of surgery think this service is acceptable ,