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Patient first

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"Patient first "

About: The Grange Group Practice

Sadly there were significant problems with regard to obtaining appointment before the Covid outbreak. The first e appointment I had involved me sending a photo of a rash, which was diagnosed as excema. It turned out to be my breast tumor spreading. I have had 3 e consultations with a different doctor each time. None of which seemed to have much knowledge of my medical situation. It would be better to have face time rather than trying to talk to stranger who could be anyone.

However I am impressed with the recent improvement of the reception staff who were helpful and respectful. Arranging my appointment for after 5pm. It was a shame the doctor phoned at 4 pm when I was at the hospital for a scan. I phoned back and got put in the queue. I did get my e consultation and I am hopeful that things can only get better.

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Responses

Response from The Grange Group Practice nearly 2 years ago
The Grange Group Practice

Submitted on 28/04/2022 at 17:52
Published on nhs.uk at 17:53

Dear Hot dog

Thank you for leaving a review. I'm sorry to hear about your diagnosis and recent experience of digital and telephone consultations. Access routes to General Practice have dramatically transformed due to the pandemic, and we are pleased to offer patients a mix of traditional and digital access and consultation methods. We recognise we cannot adapt a "one-size fits all" approach.

It's nice to hear that you notice a recent improvement in reception staff. This team is vital in supporting our patients and ensuring we fully understand how to help, and then ensuring all patient are seen by the most appropriate person as soon as possible.

I'm sorry to hear that you were called earlier than you had requested. If you would like to us to investigate this further and look into why that happened, please call or email the surgery for the attention of the Practice Manager.

Kind regards

DS

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