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Amazing standards in the face of demanding work

Posted By rhinocx75

"Amazing standards in the face of demanding work"

About: Derriford Hospital / Accident and emergency

(as a service user),

I attended Derriford ED today with a broken wrist and was looked after by a specialist nurse Charlie in the plaster room. 

Charlie was efficient and knowledgeable. She ensured that I had good pain relief and explained everything from start to finish about my care. I was incredibly grateful for her professional and kind approach. At the same time, Charlie was explaining my procedure to a nice trainee physician’s assistant called Hannah and I thought she balanced very well the need to meet her learning needs whilst prioritising my need for reassurance.

The radiography staff and the porter who helped me go from A to B were also great. I am a nurse and really admire those who maintain such amazing standards in the face of such demanding work.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust nearly 2 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 04/05/2022 at 12:34
Published on Care Opinion at 12:34

picture of Alison Stanton

Thank you for taking the time to leave such positive feedback about the Emergency Department. I will ensure your comments are passed on to the team members mentioned and I am sure they will be very grateful to hear your lovely comments. I hope you are recovering well.

Thanks

Sophie O’keefe

Cluster Group Co-Ordinator

Acute Medicine, Emergency Services, Diabetes & Endocrinology

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