"Awful. "

Thank you for sharing your experience when you attended the Emergency Department at North Manchester General Hospital and we are very sorry that you do not feel you were dealt with in a timely and caring manner, your experience is not what would be expected for which I apologise . The emergency department is exceptionally busy at times, and at these times when patients may experience delays the nursing team in the emergency department increase the frequency of the quality and communication rounds that they complete routinely - this enables any queries to be addressed in real time, patient's comfort maintained and when necessary, concerns escalated to seek additional support, we apologise that this was not your experience. If you feel that it would be of benefit to discuss your experience further with a member of the clinical team then please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0010 and they can liaise with the clinical team on your behalf. The importance of treating all those who attend the emergency department with respect and care will be emphasised to colleagues at the daily emergency department communication huddle. Finally we would like to apologise again for the experience you had when attending the emergency department at North Manchester General Hospital. The Patient Experience Team.