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Care Opinion

These people are “genuinely exceptional”.

Story from nhs.uk

"These people are “genuinely exceptional”. "

About: Ealing Hospital

I am White British, 59 and overweight, I arrived by ambulance in Sept 21 for just over 2 weeks due to Covid

Because of the nature of the ICU, there is no business or industry that can come anywhere near it. In addition to this, the care was second to none, the staff came from a multitude of countries, were mostly able to speak “at least” 2 languages, had excellent communication with each other and genuinely treated me like a “best friend”, taking “excellent care” of me and liaising with the Dr’s.

These people are “genuinely exceptional”.

The staff were very professional and were working in these conditions as normal but with their added protection. Basically, when the NHS needed them the most, they did not let the country down. Sadly, a small percentage of NHS workers were lost to this virus.

I would like to say, “A BIG Thank You” to all the staff at Ealing Hospital & around the country that works in the wards.

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Responses

Response from Patients Services Manager, London North West University Healthcare NHS Trust nearly 2 years ago
London North West University Healthcare NHS Trust

Submitted on 28/04/2022 at 19:05
Published on Care Opinion at 19:05

Dear Sir/Madam

Thank you for your post here about your admission to the ICU in Ealing Hospital last year when you stuck down with Covid.

I hope first of all that you are well and have now made a good recovery.

I am very grateful that you have taken the time to recognise the staff working in the ICU, who as you say, I am sure reflect countless other staff who have been working in ICU's across the country these last 2 years. It was great to hear how well you were treated and respected during your admission, and that the diversity of our staff who work in the Trust, of which we are very proud of, was also evident during your stay.

I will be sure to pass on your kind words and thanks to the team in Ealing ICU, and thank you again for taking the time to share your own experience with us.

Kind regards


Peter Hare
Patient Services Manager

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