"Appointments"

How do you get a appointment I bet you have got a fast computer. Sadly I have not, I went to see the nurse last week from a request from the hospital. while I was there I ask about a lump which has come up on my elbow, I was ask to make a appointment to show the doctor the lump, So I went to the reception and ask for any day or time, only to be told they had all gone and phone in the morning. Which I did only to be told sorry you have to go on line and book it sadly I could not work out how to make the booking so I phone again and was told all the booking had gone and phone back tomorrow ? and I remember the days you made a time with a human being and appointments where not for a day