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Closed at 4.30pm

Story from nhs.uk

"Closed at 4.30pm"

About: Western Eye Hospital

I was sent to the Western Eye hospital by a nurse at Teddington Walk in Centre. The hospital website states open until 8.30pm. I got there at 5.30pm to find the hospital closed. As an emergency patient I found this very distressing. After knocking on the door for about 10 minutes the staff inside finally opened a window to offer advice to go to Moorfields. The Western Eye hospital website needs to revise their website. Also it would help if there was a notice stating that Moorfields would be open.m

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Responses

Response from Western Eye Hospital 2 years ago
Western Eye Hospital

Submitted on 21/04/2022 at 15:14
Published on nhs.uk at 17:22

Dear Mr Lochhead,

Thank you for taking the time to post your comments on NHS Choices regarding your experience when arriving at the Western Eye Hospital. I am very sorry to learn of your experience. I have sent a reply to you via email which includes information I have received from the clinical lead at the Western Eye Hospital.

Kind Regards

Chris

Patient Advice and Liaison Service

Imperial College Healthcare NHS Trust

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