"My wife's most recent visit to emergency department"

My wife has been into the ED twice in 2 weeks for her gallbladder. The most recent visit;

During triage her temperature wasn't taken. Is this not mandatory procedure?

When I asked for painkillers, the only person who seemed to be working asked what she normally takes. They were instructed paracetamol, cocodamol and Shortec. They came back with paracetamol. I asked for something stronger as she is in acute pain. We were then brought codeine. I had to ask firmly for something like morphine as these were ridiculous. They later came back with 3mg of oral morphine, handed me the syringe, mumbled that it was morphine and left me to administer it to my wife. Surely handing someone a controlled drug and walking off is not protocol?

My wife's visit has been frustrating, a farce and at times down right ridiculous.

I could go on about previous visits but you don't have the time.