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"Care that has been 50/50"

About: Craigavon Area Hospital / 1 South Medical

(as a staff member posting for a patient/service user),

My care in the hospital has been very 50/50 so far. There have been some truly excellent staff such as the sisters who really cannot do enough for us as patients however on the other hand you get the staff that don’t seem to care as much such as some of the staff who shout over patients to have a conversation. This is a big struggle at night where at time some of the noise level is dreadful making it incredibly difficult to sleep. I feel as if the long 12 hr shifts affect the staff meaning they are sometimes overworked so the patients care is not as good as it could be in the old 8 or 10 hr system. A lot of them also discuss a lot of personal business with colleagues around the patients that they are directly working with which I feel can be unprofessional. I have had the pleasure of dealing with a fantastic consultant Dr epanomeratakis who has always been a true gentleman and has been exceptional. The food here has also been incredible and I am very grateful for it, I am shocked that the place is not cleaned a lot more than what is currently has been due to covid and my opinion the place has been under cleaned. The uniforms are very confusing where some are pink some are blue etc. I feel like each role should have one colour so sister’s dark blue nurses all blue doctors red etc. This would make it easier for me as patient to gauge who was who.

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Responses

Response from Trudi Kelly, Lead Nurse, Acute, Southern Health and Social Care Trust 2 years ago
Trudi Kelly
Lead Nurse, Acute,
Southern Health and Social Care Trust
Submitted on 21/04/2022 at 09:51
Published on Care Opinion at 09:51


Thank you for taking the time to share your experience. we welcome all feedback and I have shared your views with the ward team in an effort to improve patient client experience.

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