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Care Opinion

Everyone lovely

Story from nhs.uk

"Everyone lovely"

About: Tameside General Hospital

Not one for writing reviews but everyone tells the bad and never tells the good.

After our GP said it would be 2 days before my 9 year old could be seen I had no choice but to take him to the walk in centre. A&E was hectic but the lady behind the reception was lovely and caring. When we went to the walk in department again the receptionist was lovely. The GP who checked my son over was calm and patient despite the pressure of people waiting. We were in and out within 45 minutes. Couldn't fault any of the staff, all friendly and caring even under pressure.

If only actual GP practices were the same.

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Responses

Response from Sue Rothwell, Assistant Chief Nurse, Corporate Nursing and Integrated Governance, Tameside and Glossop Integrated Care NHS Foundation Trust 2 years ago
Sue Rothwell
Assistant Chief Nurse, Corporate Nursing and Integrated Governance,
Tameside and Glossop Integrated Care NHS Foundation Trust

Submitted on 11/04/2022 at 18:15
Published on Care Opinion at 18:15

Thank you for taking the time to post such positive feedback regarding the receptionist team and other members of staff in the walk in centre and the Accident and Emergency Department.

I was pleased to hear that the staff involved in your care have been able to provide such a positive experience.

As part of our approach to continuous learning your comments have been shared with the Emergency Department and Reception Team and if you would like to share any further feedback please contact either palsandcomplaints@tgh.nhs.uk who can support you with any concerns or patient.experience@tgh.nhs.uk and the team will be happy to share any specific compliments further.

Thank you

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