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Welcoming staff at emergency care department

Posted By Johns051

"Welcoming staff at emergency care department"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Xrays & Scans

(as a service user),

I was referred to the Xray Department and the Emergency Care ward at Forth Valley Royal Hospital for urgent treatment. In both departments I received first class care with no waiting or queuing.

Not only was the care of high quality I was particularly struck by how welcoming the staff were with ready smiles and relaxed demeanour. Particular mention to Dr Lau, Sara and Laura.

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Responses

Response from Donna Clark, Clinical Manager, Medical, FVRH 2 years ago
Donna Clark
Clinical Manager, Medical,
FVRH

Submitted on 11/04/2022 at 13:45
Published on Care Opinion at 13:45

Dear Johns051

I sincerely hope you are feeling better and have recovered from your illness/injury. Thank you for taking time time to give us this lovely feedback.. It is always good hear how our service appears from a patients perspective.

I will ensure and share your feedback with the ED team.

Yours sincerely

Donna Clark

Operational Manager

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Response from Susan McMillan, Deputy Radiology Department Manager, Radiology, NHS Forth Valley 2 years ago
Susan McMillan
Deputy Radiology Department Manager, Radiology,
NHS Forth Valley

Submitted on 11/04/2022 at 18:18
Published on Care Opinion at 18:18

Dear Johns051

Thank you for taking the time to give your positive feedback and I hope you are recovering following your recent attendance at the Emergency Department.

It is lovely to hear that you found the staff so welcoming in both ED and X-Ray.

I will share your comments with the X-Ray staff.

Many thanks

Susan McMillan

Deputy Radiology Department Manager.

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