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Dementia respect

Story from nhs.uk

"Dementia respect"

About: Friarage Hospital Site

I accompanied my husband for an X-ray where there were numerous notices regarding Dementia patient respect . When my husband was called I told her I was my husbands carer . She said to my husband .. do you have an issue .. ha has Dementia and said ‘ no’ .. she told me to sit down . Last time my husband had surgery he got lost in James Cook hospital and the hospital had to be locked until they found him . I did not feel any respect as my husbands dementia carer .. notices give a much more positive attitude . I am really cross . My husband is very intelligent and gives an air of complete control .. but he has dementia and Alzheimer’s .

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Responses

Response from Friarage Hospital Site 2 years ago
Friarage Hospital Site

Submitted on 11/04/2022 at 15:10
Published on nhs.uk on 12/04/2022 at 08:58

Good morning

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry for your and your husband’s recent experience in the X-ray Department at the Friarage Hospital, Northallerton.

Please contact the Patient Experience Department on 01642 854807 who can help to resolve your issues.

The service is available Monday to Friday from 9 am to 4 pm excluding bank holidays. When officers are dealing with other enquirers, you may reach the voicemail. Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

We look forward to hearing from you shortly and in the interim, please be assured that the department has been made aware of your comments.

In the meantime I have made the Trust’s Dementia Lead Nurse aware of your concerns.

Thank you

Kind regards

Patient Experience Department

The Old Post Room

North Reception

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: stees.patient.experience@nhs.net

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