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Disgusting service

Story from nhs.uk

"Disgusting service "

About: Burnley General Hospital

How is it possible to have an appointment booked 3 months in advance to then get a phone call 4 hours before saying unfortunately we're cancelling it due to covid backing us up... backing you up? It's been booked in advance absolute appalling service. Private is the way forward

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Responses

Response from Burnley General Hospital 2 years ago
Burnley General Hospital

Submitted on 08/04/2022 at 10:13
Published on nhs.uk on 09/04/2022 at 19:59

Thank you for taking the time to share your experience on the NHS website. I am very sorry to hear your appointment was cancelled at short notice.

Your feedback has been shared with senior staff within the department and they are very sorry the appointment was cancelled, this was due to the Doctor testing positive for Covid.

If you need to rebook your appointment please make contact and this can be arranged.

Once again we are sorry your appointment was cancelled, should you need any further assistance please contact the Patient Experience Team – PatientExperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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