This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Lincoln County Hospital"

About: Lincoln County Hospital / Gynaecology

(as a service user),

I received a letter with date and time of my surgery at Branston ward, Lincoln County Hospital. My letter stated to be at the ward at a time in the morning, however when I arrived to check in, the nurse checked the board and I was down for a PM surgery. I was told I could drink water up to 11.00 (I had stopped in the early morning, as per my letter)  but it was now too late for me to have anything to eat.  I was taken down for surgery in the afternoon. After changing into the gown, I went into the theatre, where 2 of the anaesthetist nurses attempted to put the canula in my left hand. After a good 5 minutes and a considerable amount of pain from prodding around, they gave up and had to use my right hand. I was left with a huge, swollen bruise and soreness in my left hand, which is still there almost 2 weeks later. I was taken back to the ward about 2.5 hours later, transferred into bed and then didn't see  anyone until I got up to go to the nurses station (another 2 hours after this), to see if I could have a cup of tea and something to eat (it had been 26hrs since I last ate). The nurse said someone should have been to offer me something to eat once back on the ward (no one did). I also had to ask to have the canula removed so I could go home, and again the nurse said that I have to be back from surgery for 2hrs and have eaten before I could leave,  which I had, but no one seemed to know this.

I am very disappointed at the organisation and care given. Going into hospital for surgery is stressful enough,  particularly at the moment when we can't have someone with us. The fact that I had to spend all day on the ward, unnecessarily because the time of my surgery was wrong, to then not be checked on afterwards, makes the whole ordeal quite upsetting. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Karen Bird, Ward Sister, Branston Ward, United Lincolnshire Hospitals NHS Trust 2 years ago
Karen Bird
Ward Sister, Branston Ward,
United Lincolnshire Hospitals NHS Trust
Submitted on 05/04/2022 at 12:36
Published on Care Opinion at 12:36


Dear Fred 1970,

I am sorry to hear that you were disappointed with your care whilst on Branston Ward, I apologise that the incorrect admission information was sent out to you causing you to arrive earlier than required for your surgery, and for the painful and difficult cannulation you experienced.

Our expectation following surgery would be you were checked on after your surgery and offered refreshments so I am sorry to hear that this was delayed, and you had to ask for this. I will share your feedback with the nursing team so that we can improve our patients experiences in the future. I wish you a speedy recovery from your surgery and once again my apologies for the upset this has caused to you.

Kind regards

Karen Bird

Branston Ward Sister.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k