"Long wait time "

My partner was admitted to a and e- after initially being seen within 30mins and taken in to an area where no family can access, they then waited 8 hours to be seen by a Dr. I had to ask repeatedly what was going on before being told to go home and I would be called with an update- no call came. I appreciate how busy things are and Covid precautions but acknowledging that families are concerned for their loved ones is basic care- I saw one distressed daughter being told her father had no idea she was even there and hadn’t asked for her so she should just leave- he had suffered a stroke so understandably she was reluctant to leave with no updates.

Pharmacy services took over an hour after eventual discharge.

Overall obviously a workforce under a lot of pressure, but some compassion can go a long way to make the situation easier for families.