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Care Opinion

They could do nothing but apologise to me

Posted By Linsmoo

"They could do nothing but apologise to me"

About: Ninewells Hospital / Accident & Emergency

(as a service user),

I attended A&E at Ninewells in early September 2021 and it was a busy night. When the doctor saw me, I felt they were very dismissive of me and reluctantly sent me for an x-ray.

I had a red flag, pain to the lateral malleolus. I was sent away without a moonboot, tubigrip or any exercises. I was not referred to the Fracture clinic. After 6 weeks, I called the clinic myself. They looked me up & were horrified that not much was done right. They asked if I had refused a moonboot, to which I answered no. They could do nothing but apologise to me. 

Luckily, I work within the health service, so my colleague fitted the moonboot,  longer tubigrip and gave me the ankle exercises. 

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Responses

Response from Andrew Kinnon, ED, NHS Tayside 2 years ago
Andrew Kinnon
ED,
NHS Tayside

Submitted on 31/03/2022 at 09:56
Published on Care Opinion at 11:27

Dear Linsmoo,

I'm very sorry to read about the experience you had on your attendance at the Emergency Department, Ninewells Hospital in September 2021. I would be grateful if you would consider contacting the NHS Tayside feedback team so that I could review your attendance more formally. If you are happy to do so, please contact the feedback team at the details below:

Complaints and Feedback Team
Ninewells Hospital
Dundee
DD1 9SY
Telephone: 0800 027 5507
Email: TAY.feedback@nhs.scot

I would like to apologise on behalf of the department and hope you a continuing to recover.

yours sincerely,

Dr Andrew J Kinnon

Co -Clinical Lead in Emergency Medicine

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