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Kind and thoughtful hospital treatment

Posted By Moose69

"Kind and thoughtful hospital treatment"

About: Ninewells Hospital / General Surgery Victoria Hospital / Outpatient Parenteral Antibiotic Therapy (OPAT) Victoria Hospital / Plastic Surgery & Burns

(as a service user),

I had a serious downturn in my mental health and made an attempt on my own life.

The help I received was incredible from the surgery team at Ninewells and all the ward staff. After-care was fantastic and I have to say a massive thank you to the plastic surgery nurses at Victoria Hospital who were so kind, thoughtful and attentive, even looking into and referring me on to further help with my scars.

They really were so kind and caring.

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Responses

Response from Lorna Roy, Clinical Nurse Manager, Planned Care, NHS Fife 2 years ago
Lorna Roy
Clinical Nurse Manager, Planned Care,
NHS Fife

Submitted on 31/03/2022 at 22:29
Published on Care Opinion at 22:29

Dear Moose 69

Thank you for taking the time to share feedback regarding your care from the plastic service, its reassuring to see that you found the team to be brilliant, caring and compassionate., I will share your post with the team who will appreciate it very much. Wishing you well in your recovery

Lorna

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Response from Caroline Turnbull, Senior Specialist Nurse, Plastic Surgery, NHS Fife 2 years ago
Caroline Turnbull
Senior Specialist Nurse, Plastic Surgery,
NHS Fife

Submitted on 01/04/2022 at 13:19
Published on Care Opinion at 16:42

picture of Caroline Turnbull

Dear Moose 69,

Thank you for taking the time to share your brave and honest feedback on why you came to our service.

I am pleased you found our team to be kind, thoughtful and attentive, and am glad they were able to provide you with the information needed to help with your scars.

Our aim is for every patient who comes to our clinic to be treated with kindness and be thoughtful and attentive in our care, so am extremely pleased this was also your experience.

I have passed you kind comments on to the team, and they are thrilled you have taken the time to to provide such lovely feedback on Care Opinion.

The whole team wish you well with your recovery with your mental and physical health.

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