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Poor standards of care

Story from nhs.uk

"Poor standards of care"

About: Queen Elizabeth Hospital Birmingham

Broke my wrist and treated at Chesterfield A&E , superb care and attention. Follow up at QE Birmingham today 17/03/22 total waste of time sent from department to department with no care or help ! Used hospital before and was well looked after so standards have dropped severely! Will travel 85 miles back to Chesterfield tomorrow instead of QE 3.5 miles away !

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Responses

Response from Queen Elizabeth Hospital Birmingham 2 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 07/04/2022 at 13:37
Published on nhs.uk at 19:49

Dear Kevin

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience in our Emergency Department was not a positive one.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve your outstanding concerns. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details.

PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Facilitator at University Hospitals Birmingham

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