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Great experience but..

Posted By anonrose

"Great experience but.."

About: Whiteabbey Hospital / Endoscopy Services

(as a service user),

I had to have a procedure to remove some abnormal cells found during biopsies at a colposcopy. These appointments are very quick, I was in and out swiftly but the care I received was lovely. The nurse and doctor chatted away making sure I was comfortable, everything was explained as it happened. 

I was incredibly relaxed which definitely helped the procedure be less uncomfortable (I had no discomfort whatsoever thanks to local anaesthetic!) 

Everything was as great as it could have been, that was two weeks ago and now I’ve got quite a bad infection from it which has definitely but a bit of a dampener on my experience but I don’t think that could have been helped. I was given great advice, one of which was avoid public bathing but I could get a bath myself which I did that night and I’m wondering if maybe that has influenced me getting this infection?

Maybe submerging in water should be avoided for a while after I don’t know, but I wouldn’t want getting an infection to ruin what was really a great care experience 

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Responses

Response from Eleanor McWilliams, Patient Client Experience Facilitator, Nursing & User Experience, NHSCT 2 years ago
Eleanor McWilliams
Patient Client Experience Facilitator, Nursing & User Experience,
NHSCT

Submitted on 16/03/2022 at 12:23
Published on Care Opinion at 12:23

picture of Eleanor McWilliams

My name is Eleanor.I am the facilitator for Patient and Client Experience within the Trust.

Thank you for taking the time to share your feedback about the service received while attending Whiteabbey Hospital Endoscopy Suite.

I will share with Senior Management team and hope to have a response soon.

I wish you well in your recovery.

Kind Regards

Eleanor

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Update posted by anonrose (a service user)

Thank you Eleanor, I really do want to emphasise how good of an experience I had during the procedure, it’s never nice finding out you have to get something like that done and I was also worried it would bring up some negative feelings due to an assault years ago - which it didn’t and I do believe it’s because of how good the doctor and nurse was - I felt so relaxed and it didn’t feel invasive even though it was an invasive procedure.

Thankfully I’ve had a week of antibiotics which has cleared the infection now!

Thank you again for the response

Response from Eleanor McWilliams, Patient Client Experience Facilitator, Nursing & User Experience, NHSCT 2 years ago
Eleanor McWilliams
Patient Client Experience Facilitator, Nursing & User Experience,
NHSCT

Submitted on 16/03/2022 at 18:00
Published on Care Opinion at 18:00

picture of Eleanor McWilliams

I am delighted to hear that following your week of antibiotics your infection has cleared.

Take care

Eleanor

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