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"Satisfactory experience"

About: Cardiology / Cardiology Assessment Hub

(as a service user),

I had a phone conversation on a Friday in February which was very thorough, phone call was at the time that was arranged. Received another call on the Tue to get my blood pressure checked a my GP practice, so the chest pain clinic were very much on top of the situation. Phoned back to clinic 2 days later to find out date for my treadmill. The staff member was very pleasant & helpful when I was on the phone. A cancellation came in & I got the shot today. Attended clinic & was in for my procedure within 15 min. The 3 staff including 1 student were all very pleasant & informative & made me feel perfectly relaxed during the whole procedure. Over all it was a very satisfactory & pleasant visit to the clinic. So I thank all receptionist + staff involved.

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Responses

Response from Michelle McQuaide, Sister Chest Pain Clinic, Acute Services Cardiology Altnagelvin., WHSCT 2 years ago
Michelle McQuaide
Sister Chest Pain Clinic, Acute Services Cardiology Altnagelvin.,
WHSCT
Submitted on 18/03/2022 at 13:11
Published on Care Opinion at 13:11


hello disinfectantkx64

Thank you so much for your lovely positive feedback. As a team we all work very hard to ensure that each individual patient is treated with the utmost high standard.

I am particularly pleased that you found the service of the chest pain clinic where you received a phone call very thorough. My colleague Patricia and I work very hard to achieve this.

I will also pass on your very kind feedback to our colleagues in the cardiac investigation department who work extremely hard and will be very pleased to receive your feedback

may I wish you all the very best for the future

kind regards

Michelle McQuaide

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