"Awful care and a break in confidentiality"

I waited 18 hours on a chair in accident and emergency and then ambulatory care with a ruptured cyst. After 7 hours of waiting in accident and emergency I went outside to make a phone call as I could not get any signal , I informed the receptionist to be told if I get called I’ll go back to the start of the que, this is disgraceful after how long I was waiting and I have two young sons at home.

Whilst I was being triaged a health care assistant and a nurse were talking openly about a patient who had been moved to recuss infront of me , not only were they breaking confidentiality by using the patients name in front of me but this patient actually turned out to be a friend of mine.

When I got moved to ambulatory care after a 9 hour wait in a n e I was informed abruptly I would still likely be waiting 7 hours as if to say why don’t you go home.

I am an nhs practitioner myself , I understand how busy everyone is and trust me if I did not have too I would not of chose to go to a n e, but I was left on a chair for 18 hours in agony and on top of that the way I was spoken to by staff was appalling as if I was a burden. The basics of patient care we’re not met by these people , thankfully I had a lovely dr and one lovely nurse but the whole experience was awful and no one should be treated too and spoken that way when they are Ill.