This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Amazing paramedic care

Posted By Jellybean71

"Amazing paramedic care"

About: Royal Cornwall Hospital (Treliske) / Trauma and orthopaedics South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a service user),

I recently dislocated and fractured my ankle.  I really had to feedback about the care of the paramedics who came to my assistance.  They were amazing in every sense.  Not only did they assess and quickly take action to treat me in a professional and friendly manner.  It was the way they interacted with me that made all the difference.  

At every stage they informed me what they were doing, what was happening and when giving me pain killers to try to relocate my ankle, explained everything I may feel.   Although in pain it helped keep me calm and totally believe that I was in such safe hands.  Which I was.  I think great care goes beyond just treating the problem but treating the person.  

Thank you to Martin and Paul for your marvellous care.

Equally the staff at Treliske were great.  The Orthopaedic surgeon again explained and showed me my injuries, and informed me of what was going to happen.  I am happy to provide a much more in depth story if any department would like.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust 2 years ago
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 17/03/2022 at 13:11
Published on Care Opinion at 13:29

Thank you for taking the time to provide us with such lovely feedback. Firstly, please accept my apologies for the delay in getting back to you on here.

It must have been so painful having dislocated and fractured your ankle so I am pleased to see that the paramedics made a difference by being professional, friendly and communicating with you at every stage.

I am also pleased to see that the staff at Treliske, in particular the Orthopaedic surgeon, were just as great with communicating with you.

I am writing to you as a member of the Patient Experience team, but I will ensure your feedback is forwarded to the appropriate team - I am sure they will be pleased to receive it.

Best wishes

Megan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 16 months ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 20/12/2022 at 15:19
Published on Care Opinion at 15:19

Dear Jellybean71,

Thank you so much for providing us with feedback on the service you received, it is much appreciated! I am so glad to hear you were well looked after, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email plaudits@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message - we will then ensure this is passed onto the relevant crew.

Thank you again for taking the time to feedback, I hope you are recovering well!

Kindest regards,

Natalie and Dee
Patient Engagement Team
SWAST

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Holly Kiernan, Patient Experience Manager, Patient & Family Experience Team, Royal Cornwall Hospitals NHS Trust 16 months ago
Holly Kiernan
Patient Experience Manager, Patient & Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 29/12/2022 at 13:15
Published on Care Opinion at 13:15

Thank you for taking the time to give us your opinion as we truly appreciate your feedback. We would love to contact you in future to help us inform decisions about our services and the way we work. This could range from small queries to larger projects so that you can be involved as much or as little as you like.

If this is something you would be interested in, please contact the Patient Engagement Team at Royal Cornwall Hospitals NHS Trust on rcht.patientengagement@nhs.net or telephone 01872 252793, so that we can record your details.

Thank you again for taking the time to tell us about your experience.

Best wishes,

Holly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k