This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"A&E waiting time and staff attitude"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency

(as the patient),

For the size of the hospital I believe the A&E department is lacking in staff. I waited over 8 hours from arrival to going into the surgical ward, I was left in a cubicle for over 3 hours with no one checking to see if I was ok or to offer any pain relief.

With an extremely high blood pressure on arrival I find the whole process lacking in any care. After waiting in a cubicle for almost three hours I tried to speak to staff to ask how much longer it would be. The doctor snapped my head off and advised that we are not seen in priority of illness, but in turn of arrival.  With it being over four hours since being triaged and put in a cubicle and no interaction for hours how would the staff know how much your health is declining?

I found it very upsetting that I was left feeling very unwell in pain and no family member was allowed in with me. Yes, I understand the staff are under pressure, but I wasn’t there for a night out and I doubt most people are there unless they need to be.  I think a little bit more thought before speaking, and understanding how the patient who is in pain are feeling would probably help.

Overall A&E was horrendous experience and no one should be left unattended for so long.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 15/03/2022 at 12:05
Published on Care Opinion at 12:05


picture of Nicole McInally

Dear Deltany57

Thank you for sharing you story on Care Opinion. I am truly sorry to read about your experience at our Emergency Department and the additional distress and upset this caused you. This is certainly not the person-centred approach to patient care that we aim for. Our staff have been working in significantly challenging circumstances for over two years and our Emergency Departments in particular have been faced with a surge in patient numbers, which has led to longer waiting times in the department. This has also put greater pressure on our staff, which can impact behaviour and I apologise for the way you were spoken to.

Please accept our apologies for your experience and thank you for your feedback as it helps us listen, reflect and improve our services for our patients.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k