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Prostate Test

Story from nhs.uk

"Prostate Test"

About: The Gateway Medical Practice

It is impossible to contact this surgery to obtain a prostate test. I've rung for ages at 08.00, completed eConsult form, been passed to a 'specialist' and finally ignored. You might think that at this day and age with prostate cancer being the biggest killer of men they might make it easier.

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Responses

Response from The Gateway Medical Practice 2 years ago
The Gateway Medical Practice

Submitted on 01/03/2022 at 12:44
Published on nhs.uk at 18:33

Dear Mr Platt,

Thank you for taking the time to share your feedback. I am sorry that you have had a poor experience with e-consult. We do contact patients to provide updates of their e-consult status. The first contact is that we have received the e-consult. This will give a time frame of when they can expect to be contacted and advise the patient to contact the surgery or 111 if they feel they need to be seen more urgently. This also advises to make contact with the surgery if the time frame given had passed and they have not received an further contact form the surgery. We will then contact to give a date/time for when the clinician will call to discuss. On occasions, a call may be arranged past the time frame given. We are always looking to improve the process for e-consult and I thank you for highlighting your concerns. Kind Regards, Kate, Patient Engagement Lead

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