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Very disappointed.

Story from nhs.uk

"Very disappointed."

About: King George Hospital

I came in with my 2 years old , with 41.3 temperature to urgent treatment centre , and told me to wait .

It was only me in the whole waiting room and doctor wont answer the receptionist calls :(

I came in 2 am - and now 5 am still waiting at least to hear something about a doctor .

Finally the receptionist went to the knock the doctor’s room , and surprise , he was actually sleeping .

What world are we living in ? Why are we paying so many taxes ? My child has been left in the waiting room for 3 hours with very high fever , just cuz doctor was tired :(

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Responses

Response from King George Hospital 2 years ago
King George Hospital

Submitted on 28/02/2022 at 18:29
Published on nhs.uk at 20:07

Thank you for taking the time to provide us with your feedback, we are so sorry to hear the concerns that you have raised. Unfortunately, the Urgent Treatment Centre at King George Hospital is not managed by Barking, Havering and Redbridge University Hospitals NHS Trusts, it is managed by Partnership of East London Co-operative (PELC). Therefore your concerns will need to be forwarded to them to respond to, they can be contacted on 0208 911 1130 or by email, pelc.feedback@nhs.net. Once again, thank you for taking the time to make us aware of your experience.

Kind Regards

The Patient, Advice and Liaison Service

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