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Really Good Care but takes a whole day

Story from nhs.uk

"Really Good Care but takes a whole day"

About: Queen Elizabeth Hospital (London)

I went to the A&E when I was almost 10 weeks pregnant and couldnt walk. They took almost 2 to 3 hours to see a doctor to review - waiting time was the only downside as my legs were swelling and I didnt have a good wheel chair to put my legs up. I was diagnosed with DVT and sent to a scan and doctor's visit which was really good but given my leg condition being in the hospital for a whole day could have been avoided.

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Responses

Response from Queen Elizabeth Hospital 2 years ago
Queen Elizabeth Hospital

Submitted on 14/03/2022 at 14:51
Published on nhs.uk on 15/03/2022 at 07:14

Dear madam,

Please accept our apologies for the negative experience you have had involving your A&E visit to Queen Elizabeth Hospital. We were sorry to hear that you had such a long waiting time in your condition. We have passed your concerns onto the relevant department.

If you wish to take this matter further and receive a formal response please contact our patient advice liaison service (PALS). They can be contacted on pals.qeht@nhs.net

Kind regards,

Patient Experience team

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