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Delivering under pressure

Story from nhs.uk

"Delivering under pressure"

About: Royal United Hospital

I visited A&E following an injury to my back. I arrived at 8pm where I was informed there could be a 4-5 hour wait. It was very busy and patients kept turning up what seemed like every few minutes. I was initially met by a staff member at reception, seen by a nurse, doctor and radiographer. Despite being very busy and obviously under lots of pressure, every person I spoke with was kind, professional , friendly and took time to listen and not just rush through to the next patient. The staff were all fantastic and I just had to say thank you to everyone there for their hard work and patience. Such an amazing service THANK YOU

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Responses

Response from Royal United Hospital 2 years ago
Royal United Hospital

Submitted on 28/02/2022 at 10:53
Published on nhs.uk at 14:12

We thank you for your comments about your recent care at the RUH and will forward these on to the Emergency Department team who, we are sure, will be very grateful for your kind words. We do hope you are feeling better now and wish you a full recovery.

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