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"The staff couldn't have been nicer"

About: Victoria Hospital / Trauma & orthopaedics

(as the patient),

I’m just out of hospital after surgery for 2 broken arms and a shattered (in 8 pieces) elbow following a fall during a run. The staff in the hospital looking after me couldn’t do enough for me and really helped me through it. 

They didn't just check I was breathing and give me pain relief... They done their best to make me comfortable, checked I was OK every time they passed my door (as well as 4 hourly regular checks for BP and heart rate), tried to make me laugh and we shared stories, changed my pain relief several times to get something that worked, got a Dr straight away when there was an issue with my hand, and I was actually told by one of the nurses at night, “that call button isn’t just for when you’re in pain… if you just want coffee and a biscuit make sure and call us, we’re here for you”. 

Every single person from the girl who asked what I wanted for lunch to the nurses giving me morphine at 3am because I was in excruciating pain couldn’t have been nicer.

This was (fortunately) for me my first time having to stay in hospital and whilst I'm certainly not in a rush to repeat the process, I felt well looked after and genuinely cared for by everyone in the ward (Ward 33 Victoria hospital Kirkcaldy) and I can't thank the staff enough for their efforts.

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Responses

Response from Andrea Bendowski, Clinical Nurse Manager, Planned Care, NHS Fife 2 years ago
Andrea Bendowski
Clinical Nurse Manager, Planned Care,
NHS Fife
Submitted on 25/02/2022 at 17:32
Published on Care Opinion at 17:32


Dear BrokenRunner,

Thank you very much for taking the time to share your feedback on care opinion. I am delighted with your post!

It is so lovely to read that your experience was so positive and you felt that everyone did their best to make you comfortable and this helped you through.

I am extremely pleased that the staff clearly made an impact on you and you are thankful for the efforts from the staff.

I will make sure this is shared with the Orthopaedic and nursing team.

I hope that you are recovering well.

Best wishes

Andrea Bendowski

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