"Cervical Cancer Screening"

I went for my first screening, something I had put off for a short while but knew the importance so made my appointment.  I wasn’t too worried about the appointment.  During the screening the nurse could not complete the exam but nothing was explained to me and why it could not be done. I was simply told I had to make another appointment with the GP and if that didn’t work I had to go to hospital.  I was visibly upset and had a number of questions but felt dismissed and I felt the nurse showed no empathy.  All I wanted was a 30 second conversation about the reasons it was not successful and what exactly the GP/Hospital would do differently. I came out if my appointment upset, and due to my experience I am questioning whether to go back for another screening.  After doing some research online, I don't think I’m  alone in my experience - many women put this screening off and if they then receive poor experiences it reduces the chances of them being screened again.