"From mediocre to shocking!"

Phoned at 8am for an appointment for my son. For the first 7 minutes of calling (48) times I was told by voice message the practice was closed today for staff training. On the 49th attempt as I was suspicious that this wasn’t the case, I eventually got through. I was told he would need a telephone consult first. At 2.30 he received a call from someone in London who asked his symptoms. It was decided he needed a face to face appointment and was told he would phone him straight back. After over a hour no one called back so I phoned the practice again. After being on hold for 30 minutes was offered an appointment 4 days later!!!! I explained that he needed to be seen today as stated by the person who triaged him over the phone and what had happened to all the appointments. The practice advertises as open 8am to 6.30 pm was repeatedly told no appointments available with no explanation as to why. I actually don’t think that they have more than one doctor there, as the receptionist said she would ask the doctor. Eventually was offered an appointment the next morning. Still not good enough. I had heard that all the regular doctors had left and I’m not surprised. Absolutely disgusting service. No wonder the other practice near me has had to close their books due to an increase of people wanting to join them.