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Care Opinion

Realy bad nose bleed

Posted By likeableym85

"Realy bad nose bleed"

About: North Devon District Hospital / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Ear, Nose and Throat South Western Ambulance Service NHS Foundation Trust South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

After two separate nosebleeds in the previous week, which I was able to stem after pinching my nose for some hours, I woke at four o'clock in the morning with blood pouring from both nostrils and running down the back of my throat.

I managed to get an ambulance, by dialling 999, and was taken by a very caring crew to Barnstable A and E, where I was promptly seen and initially treated.

It was decided that I needed further treatment at Exeter ENT unit and I was promptly transferred to this hospital by ambulance.

The treatment I received was first class throughout, and I was discharged on Saturday morning with a well packed nose, and a lot of pride in our nations health service.

THANK YOU SO MUCH

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Responses

Response from Sonya Lucky, Patient Experience Officer (Eastern Services), PALS (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sonya Lucky
Patient Experience Officer (Eastern Services), PALS (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/02/2022 at 09:18
Published on Care Opinion at 10:20

Hello,

Greetings of the Day…

We are writing to acknowledge and thank you for your post, in which you express your appreciation to Barnstable A&E and the ENT team of Royal Devon & Exeter hospital.

We are grateful to you for your kind words.

We hope you are doing well.

Thank you.

Warm Regards,

Sonya I Lucky

PALS Office

RDE NHS Foundation Trust

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Response from Sophie Hutchings, Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Sophie Hutchings
Governance and Operational Support Manager (Northern Services), Emergency Department (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/02/2022 at 10:00
Published on Care Opinion at 10:00

Dear likeableym85,

Thank you very much for providing us with your wonderful feedback. I am very glad to hear about your positive experience throughout your journey.

I will ensure that all the staff within the Emergency Department get to see your feedback.


Kind regards

Sophie Grills

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Response from Deanne Hill, South Western Ambulance Service NHS Foundation Trust 2 years ago
Deanne Hill
South Western Ambulance Service NHS Foundation Trust

Submitted on 17/02/2022 at 16:50
Published on Care Opinion at 16:50

Good Afternoon,
Thank you very much for taking the time to share your comments, we are delighted you had a positive experience overall, though I am sorry to hear you had to use our service at all!

We would like the opportunity to forward your comments on to our staff, they are always grateful to hear feedback from their patients. Your contact information has been made redacted for security and so we are unable to locate the details of your care, if you would like to share more information with us please contact us: engagement@swast.nhs.uk

We would love to hear from you!

Thanks again for taking the time to send your feedback, it is much appreciated,

Dee
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