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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Hexham General Hospital

Having just had a procedure carried out in the Day Care ward I feel I must congratulate everyone involved in my preparation and care throughout the day.

From the very first contact where everything was explained and what was going to happen, the lovely nurse who was charged with looking after me all day and the amazing theatre staff inc the Consultant, anesthetists, nurses etc were all very professional and took time to answer any questions and explain the operation and any after effects I would have which makes a massive difference at this stressful time.

I would have no hesitation in recommending this Hospital to anyone needing their services.

Once again, Thank you everyone.

David Usher

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Responses

Response from Hexham General Hospital 2 years ago
Hexham General Hospital

Submitted on 07/02/2022 at 16:04
Published on nhs.uk at 21:29

Dear David,

I have just read your review of the recent treatment you received in the Surgical Day Unit at Hexham General Hospital. Thank you for taking the time to write so soon after your operation!

It’s wonderful to hear that you were so well looked after, and that you were given all of the information that you needed to help put you at ease. Thanks for your endorsement of Hexham Hospital as an excellent place to receive care. I know your kind words will mean a great deal to the team – we will make sure that your feedback is shared with them this afternoon.

Wishing you well with your recovery - please don’t hesitate to get in touch if there’s anything that you need.

Annie

Annie Laverty

Chief Experience Officer

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