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Shocking experience

Story from nhs.uk

"Shocking experience"

About: Hull Royal Infirmary

After being in A&E between 1.30pm till 8pm,it realy opened my eyes,the staff were NOT rushed off there feet,despite there being roughly 60 patients.I witnessed approx 7 medical staff whom looked like they had all the time in the world.One nurse saw 4 patients within 2hrs,inbetween her patients she was walking back and forth with a cuppa to her room might I add "snail pace" springs to mind,no urgency whatsoever....I had to go for a scan where I witnessed 2 nurses comparing photos on there phones.This isn't professional nor where any of the staff rushed off there feet.They don't know the meaning of quick attention,far too laid back,shocking experience !!!!!

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Responses

Response from Jackie Wileman, PALS Officer, Hull University Teaching Hospitals NHS Trust 2 years ago
Jackie Wileman
PALS Officer,
Hull University Teaching Hospitals NHS Trust

Submitted on 10/02/2022 at 09:37
Published on Care Opinion at 09:37

Thank you for posting your feedback on the NHS Choices website. We are sorry to read of your poor experience in Emergency Department. We will ensure your comments are shared with the Emergency Department Matron to raise your concerns with the Emergency Department staff and awareness.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on:

• Telephone: (01482) 623065

• Email: hyp-tr.pals.mailbox@nhs.net

• Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards

Patient Experience Department

Hull University Teaching Hospitals NHS Trust

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