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Exceptional Care

Posted By sunpe55

"Exceptional Care"

About: Kilbryde Hospice

(as a relative),

My mum was diagnosed with Bone and Liver Cancer in September 2021 and the prognosis was not good, she was told that she would have weeks or a couple of months at best.  My mum never went home again!  She was admitted to Kilbryde Hospice and I don't even know where to begin about how well the staff looked after not just my mum but our family too.

I was terrified when I heard the word Hospice but over the past few months I have realised that a hospice especially Kilbryde can be a positive and happy place.  I would love to mention all the staff by name but I am afraid I may miss somebody.  The chaplain, doctors, nurses, clinical support workers, chefs, cleaners, administration staff, reception and even the maintenance staff are to be commended in the job they do.

I spoke to one the nurses late at night and she told me that in any other profession in a hospital you are given a job and assigned a ward to do your job but in Kilbryde Hospice the staff make a choice to work there because they want to and that made me feel happy and glad that these phenomenal people were taking care of my mum in her final few months of life.

My mum shone in the hospice, she actually came alive for the first three months, she enjoyed the banter and the feeling of being cared and loved for in very exceptional circumstances.  The staff looked after our family with care and dignity.

My mum had dignity in the Hospice, her wishes were first and foremost taken care of and she was treated with the upmost respect.

My mum died at the end of January 2022 and I cannot thank the staff for looking after her.  I miss my Mum very much but I also miss the daily visiting to the hospice and I hope in the future i can volunteer to be part of this amazing team.

Thank you to everyone involved in Kilbryde Hospice and for taking care and loving my mum.

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Responses

Response from Margaret Mary Cowan, Clinical Services Director, Kilbryde 2 years ago
Margaret Mary Cowan
Clinical Services Director,
Kilbryde

Responsibility for the smooth running of all services relating to patients, carers and family members

Submitted on 04/02/2022 at 17:46
Published on Care Opinion at 17:46

picture of Margaret Mary Cowan

Dear sunpe55

Thank you for taking the time to post such a beautiful story at what must be a very difficult time for you. As Clinical Services Director at Kilbryde, I am delighted that you felt the care that our staff and volunteers gave your Mum was exceptional. I am also pleased to hear that you and your family were also well cared for by the entire team. During your Mum's stay, the staff and volunteer team got to know you and your Mum so well. They were aware of how important her family was to her and I'm glad our visiting hours, despite COVID-19 restrictions, allowed your Mum precious time with her family. The staff felt that you became part of the Kilbryde family while you were visiting. I'm sure you will miss your daily visits. Take care of yourself.

You are not alone when you describe a fear of hospices in the past. I'm delighted you have posted this story telling of a very positive experience of a hospice as a happy place highlighting that your Mum came "alive again" for a short period. What a testimony to our care. Future patients and family members will be reassured by your post, perhaps allaying their fears of a future admission to Kilbryde. Thank you for this.

I can see that you have taken time to mention all areas of the hospice. Thank you for doing this. There are many staff working behind the scenes keeping the hospice running and its vital that they are recognised too. I will forward this feedback to the entire team as this story will give them a boost - its been a challenging few years!

Sunpe55 please take care of yourself at this time. I can see that you would like to volunteer for us in the future. Please take time to yourself first and we will welcome you back at a time that is right for you.

Thank you again

Kind regards

Margaret Mary Cowan

Clinical Services Director

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