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"Caring and professional staff"

About: Royal Infirmary of Edinburgh at Little France / Gastroenterology Royal Infirmary of Edinburgh at Little France / Xrays and scans Victoria Hospital / Endoscopy Victoria Hospital / Gastroenterology

(as the patient),

I have suffered from Barrett’s Oesophagus for many years and have received the best of care from the NHS.

During the recent pandemic all areas of health care have been put under great pressure and unfortunately my appointment to take biopsies to check my Barrett’s was missed. I did phone the admin staff regarding my appointment but with the COVID-19 pandemic being at a stage where it was more important to get your vaccine I didn’t chase my appointment up.

When I finally had my endoscopy and the biopsies taken they were found to be cancerous.

The care and attention given to me by my Endoscopist was so kind and professional that I cannot thank her enough, she did a great job of removing the surface cancer when taking the biopsies. I was then in the system to deal with the cancer, my first contact was with the Upper Nurse Specialist at Victoria Hospital Kirkcaldy. The care was excellent and I was kept well informed about what was happening and told I was being looked after by the best team ever.

On meeting members of my team after I had had my MRI scan in December I was given hope that the cancer could be dealt with. I was then sent for a PEP scan at Edinburgh Royal Infirmary to give the team more information regarding my cancer 

Then in February this year I attended Edinburgh again to meet my Consultant Endoscopist who was going to check out my stomach and oesophagus and hopefully remove the small area of cancer. I cannot say enough about this Consultant and his team, they were so professional kind and caring, and they did remove the small area of cancer.

With the small blip in the system missing my appointment to check my Barrett’s during hopefully the only Pandemic I experience in my lifetime I found the NHS to be fantastic with caring and very professional staff,I have nothing but praise 

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Responses

Response from Kerys Russell, Upper GI Cancer Advanced Clinical Nurse Specialist, Upper Gastrointestinal (UGI) Service, NHS Fife 2 years ago
Kerys Russell
Upper GI Cancer Advanced Clinical Nurse Specialist, Upper Gastrointestinal (UGI) Service,
NHS Fife
Submitted on 01/02/2022 at 16:31
Published on Care Opinion at 16:40


Hi Hotpotato,

Firstly, I'm very sorry to hear about the delay in your surveillance - I'm sure somebody from the Endoscopy team will respond and provide you with the best advice to take this forward.

I am glad you found the staff to be kind and professional, and helped keep you well informed - this can often make a difficult time, a little bit easier.

Wishing you all the best for your recovery and please get back in touch if required

Kerys

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Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian
Submitted on 09/02/2022 at 12:15
Published on Care Opinion at 12:15


picture of Louise Davies

Hi Hotpotato

Thank you for taking the time to share your story with us via Care Opinion. I am sorry to hear that as a result of the pandemic, you experienced delays. I am pleased however that despite this, you remain satisfied with the overall service received from the NHS.

I am very happy that you found the Consultant Endoscopist and his team in Edinburgh to be so professional and caring throughout your treatment. It is always nice for our staff to know that their hard work has been appreciated and I will ensure these kind comments are shared with the team.

Take care

Louise

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