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The worst experience ever

Story from nhs.uk

"The worst experience ever "

About: Leyton Healthcare 4th Floor

I tried to call the GP Unfortunately, no one answered, so after work I decided to go in person because I had a very strong allergic reaction. my hand was swollen from my fingers to my elbow. I explained that it is an emergency and I need medication, but the receptionist refused to see a doctor because I had not an appointment booked. service in this GP it’s below any standard and threatening the peoples life. Someone suppose to have a closer look to the work ethic there!

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Responses

Response from Leyton Healthcare 4th Floor 2 years ago
Leyton Healthcare 4th Floor

Submitted on 09/02/2022 at 11:34
Published on nhs.uk at 20:35

I have investigated your complaint. You do not understand how GP services work in this country. We are not an emergency service. When you came up and spoke with a receptionist through the intercom, my staff were trying to establish whether you are registered with the practice or were looking for a 'walk in centre' which is on the first floor. However you swore at her using the F word and stormed off!

Fortunately, majority of our patients understands the strain we are under and are fully aware of the NHS ethos which you are not familiar with.

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