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"No help whatsoever "

About: Two Rivers Medical Centre

I called for my daughter regarding a mole check and was offered an appointment at 9.50. When I explained that my daughter was at school and I wouldn’t have enough time to arrange it was told they have to offer appointments in time order so to call back in half hour. I had already been on the phone waiting for 25 minutes. Think it’s ridiculous that you can’t get a time that suits you, they really need to rethink there appointment system.

Very disappointed.

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Responses

Response from Two Rivers Medical Centre 2 years ago
Two Rivers Medical Centre
Submitted on 08/03/2022 at 12:17
Published on nhs.uk at 20:27


Thank you for taking the time to leave us your feedback. We are sincerely sorry that you have had a bad experience. We are keen to continue to improve our service and so we would encourage you to use follow our complaints procedure rather than this website. It is very difficult for us to investigate and respond to issues raised on NHS Choices in depth because of anonymity and word limits. If your complaint is something that you’d like us to follow up then please feel free to contact me at the practice.

Jessica Gaskell, Deputy Operations Manager

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