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Excellent experience, caring staff

Story from nhs.uk

"Excellent experience, caring staff"

About: St Mary's Hospital

I was incredibly nervous prior to the treatment that I had to have but the staff at St. Mary's really put me at ease. They talked me through each step of the procedure so that I knew what was going to happen next. They distracted me but also acknowledged my anxieties and didn't once make me feel silly for feeling that way. They were really patient and nothing was rushed even though I am sure they are very busy. I was offered a brew and biscuits after my procedure which was very much appreciated. Really recommend this team.

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Responses

Response from St Mary's Hospital 2 years ago
St Mary's Hospital

Submitted on 26/01/2022 at 15:55
Published on nhs.uk on 27/01/2022 at 09:21

Thank you for your positive comments posted on the NHS Website regarding your care within the Gynaecology Outpatient Department. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff.

The Trust has introduced a behavioural framework within which all members of the nursing and medical teams practice, so it was reassuring to read that you found all the staff caring and that your experience has been a positive one. I can assure you that we have passed on your feedback to Dr Rohna Kearney, Clinical Head of Division for Gynaecology, Ms Suzanne Hibbard, Interim Divisional Director for Gynaecology and Ms Rachael Schollar, Head of Nursing who will be delighted to share your feedback with the staff.

Alison Haughton

Acting Chief Executive Officer

Saint Mary’s Managed Clinical Services

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