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Brilliant 111 & A&E service

Posted By Amc8888

"Brilliant 111 & A&E service"

About: York Hospital / Accident and emergency Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

I phoned 111 in the middle of the night as I was having breathing problems.  My husband and 2 children all have Covid so the operator arranged for a paramedic to visit our house, which I think in current times is just brilliant.  They arranged for ambulance to take me to hospital, the crew were just amazing.

At A&E they were obviously busy but this did not affect the care I received. Although they were under great pressure they were professional and just amazing really.

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Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 2 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust

Submitted on 28/01/2022 at 14:39
Published on Care Opinion at 14:39

Thank you for posting your story on the Care Opinion website. I am delighted to hear of your positive experience regarding the care you received from Yorkshire Ambulance Service's 111 service and the Ambulance Crew. I do hope you have since recovered from this incident. We would like to pass on your comments directly to the staff involved and would be obliged if you could contact our Patient Relations Team with further details to assist us to identify the staff, if you have not already done so. You may telephone us on 0333 1300549 or by email at Yas.Patientrelations@nhs.net

Best Wishes

Jacqueline Taylor, Patient Relations Manager

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