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"Appalling "

About: Hailey View Surgery

My family has been patients of this surgery for over 30 years. We are all going to leave. It has always been difficult to get an appointment. Even before Covid. But since Covid the practice has made it even more difficult to get access to the GP's. You need to call (with 100's of other patients) at 8am in the morning to try and get an appointment for the day. If you are lucky you might get one, if not you have to call back the following day to try again. There is no option to book an appointment in advance. After being on hold for 30 mins+ you are advised to go online to put in a request for an appointment. These requests are added to the long list. If lucky you will get a call back. Reception staff are rude and dismissive. I have not manage to get an appointment with my GP for over a year and I have had to go to A&E for help.

Do not join this surgery.

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