"Telephone consultation "

I had a blood test at the surgery on 5/1/22 and had a telephone consultation booked with the doctor for 18/02/22. I did not receive a call and so phoned the surgery at 6.15pm. After several attempts I finally managed to get through only to be told there was no telephone consultation booked and she put down the phone. I have the slip from the surgery to verify the appointment. I am a 88 year old person in fragile health and am very disappointed with the total lack of care or understanding by the reception staff.