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No pallative care

Story from nhs.uk

"No pallative care"

About: Good Hope Hospital

This concerns my daughter who passed away 28th March 2020. Claire was admitted with respiratory problem due to the after affects of a stem cell transplant. Pallative care nurses came saw her said they would be back never saw them again. I contacted PALS more than once and never heard back from them. Even Claire’s consultants from Heartlands contacted good hope. Nothing. I know things have been hard with covid but I’m sure someone could have contacted us to say they had recieved our complaint.

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Responses

Response from Good Hope Hospital 2 years ago
Good Hope Hospital

Submitted on 24/01/2022 at 16:27
Published on nhs.uk at 19:27

Dear Isabel

Condolences on the loss of your daughter. Thank you for sharing your feedback during such a difficult time for you and your family, it is disappointing to hear that you have not had a response. We are keen to understand more about what happened so that we can take any necessary action. Thank you for your comments, I have brought this to the attention of the Patient Relations Team who will be making contact with you as soon as possible.

Kind regards

Patient Experience Team

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