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Receptionists unhelpful and rude

Story from nhs.uk

"Receptionists unhelpful and rude"

About: Ravenscroft Medical Centre

I have been a patient at this practice for 4 years.

The receptionists are mostly unhelpful and borderline rude. Feels as if they are too burnt out to care anymore, and make you feel as if your call is a nuisance to them. It makes you want to avoid them altogether (Online consultation is perfect for that!!)

Nurses and doctors are a lot more pleasant and professional, and if you manage to avoid the receptionists the overall experience is usually good.

I am a nurse and understand the pressures we are all under, recently but there is just no need to be so rude and unhelpful.

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Responses

Response from Ravenscroft Medical Centre nearly 2 years ago
Ravenscroft Medical Centre

Submitted on 18/07/2022 at 15:01
Published on nhs.uk at 19:23

Dear Patient,

Firstly, I would like to sincerely apologies for the dissatisfaction you have experienced with our surgery. We would like to put things right and improve your experience next time you are in the surgery.

I would be grateful if you could kindly email me at ravenscroftmc@nhs.net so that we can discuss your concerns in more depth.

Kind Regards,

Puja Raikundalia

Practice Manager

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