"Torturous waiting times "

The waiting times for this service are absolutely shocking. I got in contact via online booking form, with the final screen saying they will be in contact with me within 48 hours and I would receive a confirmation text or email that they have received my application, but never got said text or email and they got in contact within three days. I initially tried to ring so I could speak with a human being but they literally just don't answer the phone.

I then finally got confirmation of an initial phone consultation for 10 days time from that point - which was so upsetting. I was and still am profusely struggling with all this and I have been put into limbo so many times.

I went and sorted my own ultrasound scan, in hopes of speeding things along, but when the day came for my phone consultation the lady was extremely unhelpful. From the ultrasound scan the technician found some issues that were concerning, not regarding the pregnancy but something else, and I had rang the nurse line for MSI to explain that I medically needed to be seen a lot sooner. As lovely as the nurses were, nothing really was done. The lady on my phone consultation was completely unaware of my medical notes, she disregarded the fact I have already had a scan and know how long my gestation is and booked me in for an assessment for another 10 days time.

I medically need to have the procedure done a lot sooner, as requested by my doctor, but I am still waiting. I totally understand there are unusually high amounts of people needing the service, but I still think these waiting times are completely unacceptable. Leaving a woman to be pregnant when she doesn't want to be for literally weeks on end is so, so awful. Even when trying to ring the telephone number, you will be on hold for hours on end waiting to be connected with someone. It is simply unacceptable and I am so distraught with my experience so far, it has made everything so, so much worse and I feel completely ignored and alone.

I would not recommend this service to anyone, but unfortunately for women in my area this is the ONLY place we can go to. There is literally nowhere else. I truly can't believe in this day and age it is so difficult to get this procedure done, and will suffer the effects of this already awful experience for the rest of my life.