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"Wonderful Staff"

About: Royal Free Hospital

I can't thank the staff enough for doing such an amazing job, especially given the extremely difficult circumstances they're facing. ​

I was always treated with the greatest level of care, wait times were far less than I expected them to be and the safety measures in place were reassuring. Whenever myself or my family have been treated at the Royal Free over the years, they've always made what could be scary experiences into ones where we've felt confident and well looked after. Thank you so much to the staff who are clearly rushed off their feet but still manage to maintain their patience and keep smiles on their faces. We owe you a great deal.

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Responses

Response from Royal Free Hospital 2 years ago
Royal Free Hospital
Submitted on 14/03/2022 at 09:23
Published on nhs.uk at 09:23


Dear Suzanne,

Thank you for taking the time to write to us about your experience and please accept our apologies for the delay in acknowledging your comments.

It's great to know that your expectations with regards to waiting times were exceeded and that you felt treated with the greatest level of care at all times. We will share your feedback with staff.

With best wishes, the Patient Experience Team

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