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Very unhelpful

Story from nhs.uk

"Very unhelpful"

About: Lavant Road Surgery

After hours of being unable to get through on the phone, I went to the surgery. The receptionist wouldn’t open the door and explained I needed to phone. I explained the situation and she said couldn’t help as all she did was book people into the surgery (when you go in you’re pointed to a screen and made to self check in). My son is in need of a repeat prescription and is very poorly, but I am unable to get it. Completely stuck and unsure what to do at this point?!

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Responses

Response from Lavant Road Surgery 2 years ago
Lavant Road Surgery

Submitted on 20/01/2022 at 14:07
Published on nhs.uk at 20:31

Thank you for taking the time to provide your comment. By doing so we are able to review feedback and make appropriate changes for the continued care and wellbeing of our patients. We are very sorry to hear that you are not happy with the surgery. Unfortunately as you have left the comment anonymously I am unable to contact you to discuss this further. Should you wish to provide further feedback, please feel free to contact the surgery.

Many thanks,

Ciara Newman

Practice Manager

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