This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Disgusting post surgical environment"

About: York Hospital

I spent 5 days on Ward G16 last week following colerectal surgery. During my stay I witnessed an excellent standard of patient care from the domestic staff up to the medical. I was particularly impressed by a male domestic on the ward who took such pride in his work to try and keep the ward clean and infection free.

Although the care was excellent the same cannot be said for the post surgery environment which was a ward that had been thrown together . There was no privacy, it was noisy and depressing to look at, not helpful for recovery. I appreciate that side rooms are used up with infectious patients however this does not allow for other patients to be treated as an individual in their needs for peace, quiet and privacy. Infact when I asked if I would be able to pay for a room I was almost laughed at. York Hospital I suggest you speculate to accumulate by turning those old wards into more single rooms that you could make an income from in the long run.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Claire Ferguson, York and Scarborough Teaching Hospital NHS Foundation Trust 2 years ago
Claire Ferguson
York and Scarborough Teaching Hospital NHS Foundation Trust
Submitted on 20/01/2022 at 13:15
Published on Care Opinion at 13:40


Thank you so much for taking the time to share your experience of York hospital with us, we always value any feedback that we receive.

It is very heartening to hear that you witnessed some excellent care during your stay but we are sorry to hear that you felt the post surgery environment was noisy, depressing and not helpful for recovery.

I'm really sorry but as Care Opinion is anonymous I can't raise this with the Trust on your behalf, but if you are interested in having this looked at further please contact our PALS service (Patient Advice and Liaison Service) on 01904 726262 of you can email pals@york.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k