"Never can get in to see anyone "

I contacted Vine medical group to see what if any injections / boosters my son would need to travel, they took a few days to get back to me. I was fine with this they had recommended he gets a Hep A booster however they are not able to do travel vaccines and to contact them in March, I decided to see if there was anywhere else I could get his booster to which I was declined due to not being reg there. They did advise that it is incorrect and to contact vine medical group again, I have not done this as I do not want to waste my time sitting in queue just to be told nothing we can do. It seems like they hide behind the phone and use the excuse of covid for everything.