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Inability to connect.

Posted By betabc65

"Inability to connect."

About: Belfast Health & Social Care Trust / Virtual Visiting Service

(as a relative),

Unable to join Zoom meeting. Host will let you in soon, they didn’t!

Disappointed, obviously.

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Responses

Response from Máire Alexander, Patient and Client Experience Manager, Patient and Client Experience Team, Belfast Health and Social Care Trust 2 years ago
Máire Alexander
Patient and Client Experience Manager, Patient and Client Experience Team,
Belfast Health and Social Care Trust

Submitted on 18/01/2022 at 10:10
Published on Care Opinion at 10:10

picture of Máire Alexander

Dear Betabc65.

My name is Máire and I'm part of the team that oversees the virtual visiting service, and I want to apologise for issues you had connecting.

We know that it can be difficult being separated from your loved ones when they are in hospital and it must have been doubly frustrating to not be able to connect when you were expecting to see them.

Can I ask that you contact the team directly on 028 9024 0503 and explain that you have had an issue with the video call, and they will be able to facilitate getting a new appointment arranged for you.

Again, my apologies for this, and I will look into what we can do to ensure that this is avoided in the future.

Best wishes,

Máire

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