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Support from my GP Practice

Posted By Rcc61

"Support from my GP Practice"

About: General practices in Lothian

(as a service user),

I contacted my GP practice.

The receptionist staff were responsive and helpful, explaining everything clearly.

I recieved a telephone conversation which felt appropriate as a first response. 

A follow up consultation with the GP was efficient and useful.

I felt I was listened to and cared for.

I recognise this is an extremely difficult for all and the staff are working hard. 

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Responses

Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 18/01/2022 at 11:00
Published on Care Opinion at 11:00

picture of Louise Davies

Dear Rcc61

It is great to hear of the excellent service you have received from staff at your GP practice. It is always encouraging for staff to hear their hard work is appreciated. In order for me to share this with the appropriate service, please can I ask you to confirm which GP practice this relates to?

Thank you for taking the time to share this with us, I look forward to hearing from you.

Louise

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